Effective Date: 17/06/2024

Returns Eligibility and Information

At Estrella.com, we are committed to ensuring your satisfaction with our products. We understand that there may be instances where you need to return or exchange an item. Please review our return and refund policy below for a hassle-free experience.

Since each product is meticulously handcrafted and curated to meet your specific requests. Due to the personalized nature of our products, we have a strict No Refund/No Cancellation policy.

Return Terms:

• Made to Order Products: No Made to Order products are eligible for return.

An item is eligible for return only under the following conditions:

• Damaged Product: If you receive a product that is damaged.
• Quality or Manufacturing Defect: If the product you receive has a genuine quality or manufacturing defect.

Returns Period:

If you've received a product damaged during shipping, please take a photo of the damaged outer packaging before opening it and share it with us.  Customers may initiate returns with our team within 24 hours and process returns within 2-3 days from the date of product delivery. Items must be returned in their original packaging, unused, with original tags attached, and accompanied by the original delivery note.

Easy Return Process:

Initiating a Return:

To start the return process, please contact our friendly customer support team within the stipulated return period. Provide your order number, product details, and the reason for the return.

Assistance:

Our dedicated customer support team is here to assist you through the entire return process. They will provide clear instructions and guidance at every step.

Refund or Exchange: Please note that we do not offer refunds. However, we will be happy to replace the product if damaged or alter it to fit your size. 

Processing:

Upon receiving and inspecting the returned product, we will promptly process your exchange according to your preference.

Exchanges:

At Estrella, we strive to ensure your complete satisfaction. Below are the terms and conditions for exchanges:

Exchange Eligibility:

We offer exchanges on Ready to Ship products only under the following circumstances:

• Incorrect Product: If you received the wrong product.
• Size Discrepancy: If there is a size discrepancy with your order.

Exchange Process:

• Customers must initiate an exchange request within  2-3 business days of receiving the product.
• Once your exchange request is received, our customer care team will inspect the product to determine the eligibility for exchange or return. The exchange will be processed based on their evaluation.

Return Conditions:

• Goods must be returned in the same packaging they were sent in.
• All items must be unused, unworn, and have their original tags attached.
• All items must be returned with the original delivery note.

Refund Timeline:

We do not offer refunds for any order. 

Damaged, Defective, or Incorrect Products:

Resolution:

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize for any inconvenience caused.

Contacting Support:

Please reach out to our customer support team within a reasonable time from the date of delivery. Provide relevant details and, if necessary, supporting photographs.

Resolution Options:

We will swiftly resolve the issue by offering a replacement, or an exchange, depending on your preference and product availability.

Order Cancellation Terms:

Cancellation Window:

Customers have the option to cancel their orders within a specified timeframe after placing the order. This timeframe is typically within 2 hours of placing your order.

Cancellation Process:

Once an order is finalized, it cannot be canceled. Cancellations will only be refundable within 2 hours of placing your order. 

Cancellation Refunds:

Once Order is cancelled the amount will be credited to the bank account given within 24hrs.

Cancellations will only be refundable within 2 hours of placing your order. 

Cancellation Limitations:

Note: Please note that once an order has been finalized, shipped or is in the process of being prepared for shipment, it may not be possible to cancel the order. 

Order Cancellation by Company:

We reserve the right to cancel orders under certain circumstances, including but not limited to:

Unavailability: If the ordered product(s) become unavailable due to stock limitations, inventory discrepancies, or unforeseen circumstances.

Technical or Pricing Errors: In the case of technical or pricing errors on the website that may result in incorrect order placements.

Fraud or Suspicion: If there are fraudulent or suspicious activities associated with an order.

Violation of Terms: In the event of a violation of our terms and conditions or policies by the customer.

Product Information

Our aim is to provide accurate and up-to-date information about our products, but please be aware of the following:

Product Descriptions: We make efforts to ensure that product descriptions, images, pricing, and content on our website are accurate, but we do not guarantee they are error-free, complete, or current. We may update information without prior notice.

Product Availability: While we strive to keep our products in stock, availability can change due to factors beyond our control, and we may need to cancel or change orders accordingly. We'll make reasonable efforts to notify you of such changes.

Product Information: Information about products, including descriptions, images, and specifications, is obtained from manufacturers, suppliers, and reliable sources.

Product Pricing and Promotions: Prices are subject to change without notice, and promotions may have specific terms and conditions that customers should review before making a purchase.

Product Packaging: Product packaging may change. Customers with allergies, sensitivities, should review the packaging and consult healthcare professionals if necessary.

Ordering and Payment

Order Placement: By placing an order with Estrella.com, you make an offer to purchase selected products. We reserve the right to accept or reject any order based on factors such as product availability, pricing errors, or suspicion of fraudulent activity.

Pricing and Payment: Prices displayed on our website are inclusive of taxes, shipping charges, and other fees unless stated otherwise. Payment is due at the time of order placement, with multiple payment methods available through our Payment Provider which is PhonePe. 

Order Cancellation: We may cancel orders due to unforeseen circumstances, such as stock unavailability or payment processing issues. In such cases, we'll notify you and provide a refund.

Maximum Quantity per Item: The maximum quantity per item per order is unlimited pieces. If you intend to make wholesale or bulk purchases, please contact our customer support team to discuss appropriate arrangements.

Friendly Customer Support:

Our dedicated customer support team is available to assist you with return-related queries, concerns, or any assistance you may need. Reach out to us via email at estrella.luxurycouture@gmail.com. and we will respond promptly to provide the necessary support.

Dispute Resolution and Jurisdiction:

While we aim to resolve disputes amicably, any legal proceedings will be subject to the jurisdiction of the courts in Rajasthan, India, following Indian laws.

We value your feedback and continuously work to improve our return policy and processes to offer the best possible experience. Contact us at estrella.luxurycouture@gmail.com.