FAQ
Shipping Policy
We offer bespoke ensembles tailored to your precise measurements. Our standard creation timeline is 4-6 weeks. Each Made to Order product is uniquely designed and specified on our website.
Yes, if you require expedited service, please contact us via WhatsApp or email, and we will assist you promptly.
For customized orders, the processing time is typically 4-6 weeks. For more information and guidance on customization, please contact us through WhatsApp or email
Once your order is dispatched, you can typically expect delivery within 3-6 business days for national shipping. Please be aware that delivery times may vary depending on the delivery address.
Yes, we offer complimentary delivery on orders.
To ensure secure and prompt order delivery, we collaborate with trusted delivery carriers such as Shiprocket.
While we make every effort to provide punctual delivery, unforeseen circumstances such as extreme weather conditions, natural disasters, or logistical challenges may occasionally lead to delays. In such instances, we are dedicated to keeping you informed and working diligently to resolve any issues.
It is the customer's responsibility to provide accurate and complete shipping information. Please ensure that your delivery address, contact details, and any specific delivery instructions are accurately entered during the checkout process. We cannot be held liable for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.
Our customer support can be reached by please contact us through WhatsApp at +91 9001291080 or call us at +91 9001093014 and by email at estrella.luxurycouture@gmail.com.. We're here to assist you with any inquiries or concerns you may have.
Returns and Refund Policy
No, all our products are made to order and are not eligible for return unless they meet the conditions mentioned below.
An item is eligible for return only if it arrives damaged or has a genuine quality or manufacturing defect. You must contact our team within 24 hours of receiving the damaged product and complete the return process within 2-3 days.
If you've received a damaged product during shipping, please take a photo of the damaged outer packaging before opening it and share it with us within 24 hours.
Customers must contact our team within 24 hours of receiving the product and initiate returns within 2-3 days. Items must be returned in their original packaging, unused, with original tags attached, and accompanied by the original delivery note.
No, we do not offer refunds. However, we will be happy to replace the product if damaged or alter it to fit your size.
To start the return process, please contact our friendly customer support team within 24 hours of receiving the damaged or incorrectly sized product. Provide your order number, product details, and the reason for the return.
Exchange Policy
Yes, we offer exchanges on Ready to Ship products under the following circumstances:
- Incorrect Product: If you received the wrong product.
- Size Discrepancy: If there is a size discrepancy with your order.
Customers must get in touch with our team to initiate an exchange request within 24 hours of receiving the product and process the exchange within 2-3 business days.
Once your exchange request is received, our customer care team will inspect the product to determine the eligibility for exchange or return. The exchange will be processed based on their evaluation.
No, we do not offer refunds. Instead, we can help you with a correct size or replace a damaged product.
Order Cancellation Policy
There is a 2 hour window to cancel your order once placed. However, once an order is finalized, it cannot be canceled.
Please get in touch with our team on whatsapp to cancel an order within 2 hours of placing it.
Yes, refunds for cancelled orders will be processed if it is in the 2 hour cancellation window. However, our brands policy does not allow for refunds post the cancellation window.